WE’RE NOT HAPPY UNLESS YOU’RE HAPPY
HOC OFFERS EASY, FREE RETURNS WITHIN 14 DAYS OF DELIVERY
If you have any questions about fit, sizing, or styling, our HOC team is here to help!
Email us at firstname.lastname@example.org or call (713)652-4911.
RETURNS AND EXCHANGES
Provided that you comply with the return policy set forth in these Terms and Conditions, HOC offers full refunds and exchanges on all items, not listed as Final Sale and returned within fourteen (14) days of receipt of the merchandise by you. If you are returning merchandise, please check to make sure you meet the following conditions:
• merchandise must be returned in the condition you received it;
• merchandise that has been worn, washed or altered will not be accepted for return or exchange and will be returned to you;
• merchandise must retain all tags in order for HOC to issue a return; we recommend keeping tags attached to the merchandise until you are completely satisfied with your purchase; once the tag has been removed, merchandise can no longer be returned or exchanged;
• merchandise must be returned in the original box it was shipped in.
• Review our return policy to make sure you meet all conditions for a successful return or exchange. The following steps should be followed:
• locate the return shipping label included with your shipment;
• if the return shipping label is lost, email us at email@example.com or call at (713)652-4911 for a new return shipping label to be emailed to you;
• the original shipping box should be sealed and affix the return shipping label onto the box;
• deposit your box at any UPS location or arrange for pick-up by UPS.
All merchandise is inspected for defects before being shipped. If you believe your merchandise is faulty, damaged or does not match the description on our Site, please contact our customer service team by email at (firstname.lastname@example.org) or call at (713)652-4911 within fourteen (14) days of receiving your merchandise. HOC will attempt to replace any defective, damaged or incorrectly shipped merchandise.
If a replacement cannot be issued, you will receive a refund for the purchase price plus shipping and handling fees incurred.
Once your return is received and inspected by the fulfillment centers (usually within seventy-two (72) hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within seven (7) days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.